Refund policy
RETURN POLICY
We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be unused, unworn, with all original tags attached, and in its original packaging. You will also need your order confirmation or proof of purchase.
To start a return, please contact us at waltervyra@gmail.com. If your return is approved, we will provide instructions on how and where to send your package. Please note that returns must be sent to the following address:
Items returned without first requesting a return will not be accepted.
Please inspect your order upon arrival. If your item is damaged, defective, or you receive the wrong product, contact us as soon as possible so we can evaluate the issue and make it right.
Customers are responsible for return shipping costs unless the item arrives damaged, defective, or an incorrect item was sent.
We do not accept returns for gift cards, personalized items, or final sale items.
We do not offer direct exchanges. If you would like a different size or item, please return the original product (if eligible) and place a new order.
Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process the refund.
If you have any questions regarding returns or refunds, please contact us at waltervyra@gmail.com.